Privacy Policy – 37ji Casino

01 About This Policy

This Privacy Policy applies to all personal information collected by 37ji Casino through the 37ji website, mobile interfaces, customer support channels, and any other services operated under the 37ji brand (collectively, the "Platform").

37ji is committed to protecting the privacy and security of your personal information. This Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

This Policy should be read alongside our Terms & Conditions, which govern your use of the 37ji Platform. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.

02 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, 37ji Casino is the Personal Information Controller in respect of the personal data you provide when using the 37ji Platform. This means 37ji determines the purposes and means of processing your personal information.

37ji has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. If you have any questions or concerns about how 37ji handles your personal data, you may contact our DPO using the details provided in Section 15 of this Policy.

03 Personal Data We Collect

37ji collects the following categories of personal information from players and users of the Platform:

37ji does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive information is collected (such as government-issued ID numbers), it is handled with the highest level of security and access controls.

04 How We Collect Your Data

37ji collects personal information through the following means:

• Direct Interactions: Information you provide when registering a 37ji account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Technologies: Technical data collected automatically when you access the 37ji Platform, including through cookies, web beacons, server logs, and similar tracking technologies (see Section 8).
• Payment Providers: Transaction confirmation data received from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank when you make deposits or withdrawals.
• Identity Verification Services: Data received from third- party KYC and identity verification providers used to confirm your identity and age in compliance with Philippine regulations.
• Fraud Prevention Services: Risk signals and fraud indicators received from third-party security and fraud detection partners to protect the integrity of the 37ji Platform.
• Publicly Available Sources: In limited circumstances, 37ji may verify information against publicly available sources such as government registries, where permitted by applicable law.

05 How We Use Your Personal Data

37ji uses the personal information it collects for the following purposes:

• Account Management: To create, maintain, and administer your 37ji player account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to 37ji games, process deposits and withdrawals, credit bonuses, and deliver all other services available on the Platform.
• Regulatory Compliance: To fulfil 37ji's obligations under applicable Philippine laws and regulations, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and gaming regulatory requirements.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, cheating, collusion, and other prohibited activities on the Platform.
• Responsible Gaming: To monitor gaming patterns, identify players who may be exhibiting signs of problem gambling, and administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the 37ji Platform.
• Legal Proceedings: To establish, exercise, or defend legal claims in connection with your use of the 37ji Platform.

06 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 37ji processes your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 37ji – specifically, to operate your player account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with 37ji's legal and regulatory obligations under Philippine law, including AML regulations, KYC requirements, and gaming licensing conditions.
• Legitimate Interests: Processing is necessary for 37ji's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics, provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities – particularly marketing communications and the use of non-essential cookies – 37ji relies on your freely given, specific, informed, and unambiguous consent. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

07 Data Sharing & Disclosure

37ji does not sell, rent, or trade your personal information to third parties for their own commercial purposes. 37ji may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to verify your identity and age in compliance with regulatory requirements.
• Fraud Prevention Partners: Security and fraud detection service providers who assist 37ji in identifying and preventing fraudulent activity on the Platform.
• IT and Infrastructure Providers: Cloud hosting, data storage, and technology service providers who support the operation of the 37ji Platform, subject to strict data processing agreements.
• Regulatory Authorities: Philippine government agencies, law enforcement bodies, and gaming regulators, where 37ji is legally required or permitted to disclose your information.
• Legal and Professional Advisers: Lawyers, auditors, and other professional advisers engaged by 37ji in connection with legal proceedings or compliance activities, subject to professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 37ji's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

08 Cookies & Tracking Technologies

37ji uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security and fraud prevention measures. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in to your 37ji account and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits. Disabling these cookies may affect your experience on the Platform.
• Analytics Cookies: Used to collect anonymised data about how players use the 37ji Platform, including pages visited, session duration, and navigation paths. This data helps 37ji improve the Platform's performance and usability.
• Security Cookies: Used to detect and prevent fraudulent activity, identify suspicious login attempts, and protect the integrity of your 37ji account.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the 37ji Platform. For detailed information about the specific cookies used by 37ji, please contact our Data Protection Officer.

09 Data Security

37ji implements a comprehensive set of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the 37ji Platform is encrypted using industry-standard SSL/TLS protocols.
• Encryption at Rest: Sensitive personal data stored on 37ji's servers, including identity documents and financial information, is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorised 37ji personnel and service providers on a strict need-to-know basis. All access is logged and monitored.
• Two-Factor Authentication: 37ji supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of security.
• Regular Security Audits: 37ji conducts regular security assessments, penetration testing, and vulnerability scans to identify and address potential security weaknesses.
• Incident Response: 37ji maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, 37ji will notify the National Privacy Commission and affected players in accordance with applicable requirements.

10 Data Retention

37ji retains your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Active Account Data: Personal data associated with your active 37ji account is retained for the duration of your account's existence and for a period of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the transaction for which they were collected.
• Customer Support Records: Communications with 37ji customer support are retained for three (3) years from the date of the interaction.
• Marketing Data: Marketing preference data and consent records are retained until you withdraw your consent or for a period of two (2) years following your last interaction with 37ji marketing communications, whichever is earlier.
• Technical Logs: Server logs and security logs are retained for a period of twelve (12) months from the date of generation.

Upon expiry of the applicable retention period, 37ji will securely delete or anonymise your personal data in accordance with its data disposal procedures.

11 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal information held by 37ji:

To exercise any of your data privacy rights, please contact 37ji's Data Protection Officer using the contact details in Section 15. 37ji will respond to all verified requests within fifteen (15) business days in accordance with the requirements of the Philippine Data Privacy Act. 37ji may request proof of identity before processing your request.

If you are not satisfied with 37ji's response to your data privacy request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

12 Children's Privacy

The 37ji Platform is strictly intended for individuals who are 21 years of age or older. 37ji does not knowingly collect personal information from individuals under the age of 21. If 37ji becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that your child has provided personal information to 37ji, please contact our Data Protection Officer immediately using the details in Section 15 so that appropriate action can be taken.

13 Third-Party Links

The 37ji Platform may contain links to third-party websites or services for informational purposes. 37ji has no control over the content, privacy practices, or data handling of these third-party sites and is not responsible for their privacy policies or practices.

This Privacy Policy applies solely to personal information collected by 37ji through the 37ji Platform. 37ji strongly encourages you to review the privacy policies of any third-party websites you visit before providing any personal information to those sites.

14 Changes to This Privacy Policy

37ji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Policy, 37ji will notify registered players via the email address or mobile number on file, or by displaying a prominent notice on the Platform. Your continued use of the 37ji Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated Policy.

37ji recommends that you review this Privacy Policy periodically to stay informed of how your personal data is being handled. If you do not agree to any changes to this Policy, you should cease using the Platform and may request account closure.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or 37ji's handling of your personal data, please contact our Data Protection Officer:

Our support team includes Filipino-speaking agents based in Manila who can assist you in both English and Filipino. All data privacy requests are handled with strict confidentiality.