Gaming at 37ji should always be fun, exciting, and within your control. We believe every Filipino player deserves a safe environment – one where entertainment never crosses the line into harm. Here's everything you need to know about playing smart at 37ji.
Under Philippine law and 37ji's platform rules, all players must be at least 21 years old to register and play. 37ji enforces mandatory age verification for every new account and before processing any withdrawal. Accounts found to be held by underage individuals are immediately suspended and all funds are forfeited in accordance with our Terms & Conditions. If you suspect a minor is using the platform, please contact our support team immediately.
37ji's responsible gaming framework is built on six core principles that protect every player on the platform – from Luzon to Mindanao.
Every 37ji account goes through a strict KYC process. We verify your age using government-issued IDs like PhilSys, UMID, or passport before you can deposit or withdraw. No shortcuts, no exceptions – 21+ only.
Set daily, weekly, or monthly deposit limits directly from your 37ji account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions.
Set a maximum session duration so 37ji automatically logs you out after your chosen time. You'll also receive in-game reminders at the 30-minute and 1-hour marks to help you stay aware of how long you've been playing.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your 37ji account is temporarily suspended and you cannot log in, deposit, or place bets. It's a quick reset when you need one.
For players who need a longer break, 37ji offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. Once activated, your account is fully locked and cannot be reopened until the exclusion period ends.
Set a maximum loss amount per day, week, or month. When you reach your loss limit, 37ji will automatically prevent further bets for that period. This tool helps you stay within a budget you're genuinely comfortable with.
Self-exclusion is one of the most powerful tools available to 37ji players. It's completely free, takes less than two minutes to activate, and is available 24/7 – no need to call anyone or wait for approval.
Once you activate self-exclusion on your 37ji account, the platform will immediately block access to all games, promotions, and deposit functions. You will also be removed from all 37ji marketing communications for the duration of your exclusion.
Self-exclusion at 37ji is irreversible during the chosen period. Even if you change your mind, the exclusion cannot be lifted early. This is by design – it's there to protect you when you need it most.
Visit the 37ji platform and sign in using your registered mobile number or email address and password.
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Navigate to the Responsible Gaming section within your account settings. All available tools are listed here, including self-exclusion.
Select from 3 months, 6 months, 1 year, or permanent exclusion. Read the confirmation notice carefully before proceeding.
Enter your account password to confirm. Your self-exclusion takes effect immediately. You'll receive a confirmation SMS or email to your registered contact details.
Can't access your account? Contact 37ji's 24/7 support team via live chat and our agents will activate self-exclusion on your behalf within minutes.
Every 37ji account comes with these tools built in – free, instant, and always available from your account settings.
Cap how much you can deposit daily, weekly, or monthly. Reductions apply instantly; increases require a 7-day waiting period.
Define the maximum amount you're willing to lose in a given period. 37ji stops all bets once the limit is reached.
Automatically log out after a set duration. Receive reminders at 30 and 60 minutes to stay aware of your play time.
Temporarily suspend your account for 24 hours, 7 days, or 30 days. Ideal for a short break without full self-exclusion.
Lock your account for 3 months, 6 months, 1 year, or permanently. Cannot be reversed during the chosen period.
Review your full deposit, withdrawal, and gaming history at any time. Transparency helps you make informed decisions about your play.
This is how your limit usage appears in your 37ji account dashboard.
Limits reset automatically at the start of each period. You can lower them anytime.
Keep these habits in mind every time you log in.
Set a budget before you start and stick to it – treat it like entertainment spending, not an investment.
Never chase losses. If you've hit your limit for the day, log out and come back another time.
Take regular breaks. Use the session timer to remind yourself to step away every hour.
Don't play when you're stressed, tired, or under the influence – decisions made in those states are rarely good ones.
Talk to someone if gaming stops feeling fun. 37ji's support team and PAGCOR resources are always available.
Problem gambling can affect anyone – regardless of income, age, or background. Recognising the early signs is the first step toward getting help. If you notice any of the following in yourself or someone you know, please reach out.
Spending more money on gaming than you can afford, or borrowing money to fund gambling.
Feeling restless, irritable, or anxious when not playing – or when trying to cut down.
Chasing losses by placing bigger bets to try to win back money you've already lost.
Lying to family members or friends about how much time or money you spend on gaming.
Neglecting work, school, family responsibilities, or personal health because of gaming.
Using gaming as a way to escape problems, stress, depression, or anxiety.
Answer these questions honestly. If you answer "yes" to two or more, consider using 37ji's responsible gaming tools or speaking with a professional.
Have you ever spent more on gaming than you originally planned in a single session?
Have you ever tried to win back money you lost by continuing to play?
Has gaming ever caused conflict with your family, partner, or friends?
Have you ever borrowed money or sold something to fund your gaming?
Do you find it difficult to stop playing even when you want to?
If you answered yes to 2 or more questions, we encourage you to activate a cooling-off period or self-exclusion on your 37ji account, and consider reaching out to PAGCOR's responsible gaming helpline for professional support.
37ji works within the framework established by PAGCOR (Philippine Amusement and Gaming Corporation) to promote responsible gaming across the Philippines. If you or someone you know needs support, these resources are available.
PAGCOR operates the national responsible gaming program for the Philippines, providing guidelines, player protection standards, and support frameworks for licensed operators like 37ji.
The Philippine government's mental health and crisis support hotline is available 24/7. If gambling-related stress is affecting your mental health, please reach out: 1553 (NCMH Crisis Hotline).
Our Filipino-speaking support agents are available 24/7 via live chat. They can help you activate any responsible gaming tool, answer questions, or connect you with professional resources.
Set your limits, play within your budget, and enjoy everything 37ji has to offer – slots, bingo, fishing games, and more – with the confidence that your wellbeing always comes first.
⚠️ 21+ only. Please gamble responsibly. If gaming stops being fun, use our self-exclusion tool or contact support.